28 Mars Casino Payment Policy
This Payment Policy explains how payments are handled at 28 Mars Casino for customers in Australia. It outlines the general rules that apply to deposits, withdrawals, and related checks designed to protect players, prevent misuse, and support a secure gaming environment.
All payment activity on your account must be lawful, authorised by you, and consistent with the information you provided when registering. By using the cashier, you confirm you are at least 18+ and that you understand the minimum deposit is $A20.
Accepted Payment Methods
28 Mars Casino supports a range of payment options that may vary by player location, device, banking arrangements, and internal risk settings. The payment methods currently available to you will be displayed in the cashier at the time you make a transaction.
Available methods can include, depending on availability in your region and for your account:
- Card-based payments issued by recognised financial institutions
- Bank transfer options provided through supported banking channels
- Alternative payment solutions where offered through the cashier interface
We do not guarantee that every method will be available at all times. Maintenance, third-party service availability, network conditions, and security checks can affect which options appear in the cashier.
Deposits
Deposits must be made using a payment method that you are authorised to use and that is registered in your own name where the payment provider supports name display. Deposits are credited to your casino balance once successfully authorised and confirmed through the payment flow.
To reduce fraud and chargeback risk, 28 Mars Casino may apply controls to deposits, including temporary holds or additional checks, particularly when:
- There is unusual activity on the account
- Multiple payment instruments are used in a short period
- Deposit patterns indicate potential third-party use
- Bank or processor responses require further review
You are responsible for ensuring that your deposit attempt is accurate, including the amount, currency selection, and the chosen payment method. Once a deposit is successfully completed, it is generally treated as final and used for gameplay unless a correction is required due to a technical error.
If you believe a deposit was duplicated, credited incorrectly, or shows an unexpected status, contact support promptly with your transaction reference and the date/time of the attempt. You can reach the support team at [email protected].
Withdrawals
Withdrawal requests are subject to review to confirm that the request is legitimate, the account is secure, and the payment route is appropriate. Withdrawals are typically processed back to a method linked to your account, where supported by the payment provider and consistent with fraud-prevention controls.
To protect both players and the casino, the following principles generally apply:
- Withdrawals may be paid to the same funding source used for deposits where feasible
- Withdrawals must be made by the registered account holder
- Third-party withdrawals are not permitted
- Where a payment method cannot receive withdrawals, an alternative method may be required
Before submitting a withdrawal request, ensure your personal details are accurate and current. Inconsistent information can lead to processing delays or a request for additional documentation.
If a withdrawal request is cancelled, reversed, or returned by a payment provider, the funds may be re-credited to your casino balance after reconciliation. If this occurs, you may be asked to select an alternative withdrawal method or provide updated information.
Account Verification
28 Mars Casino may request verification checks to confirm identity, payment ownership, and account security. Verification helps prevent unauthorised access, reduces the risk of stolen payment instruments being used, and supports responsible account management.
When verification may be required
Verification can be requested at any time, including but not limited to:
- Before a first withdrawal or when changing withdrawal details
- When deposit or withdrawal behaviour indicates elevated risk
- When registration details are updated or appear inconsistent
- When the payment provider flags a transaction for review
Typical information that may be requested
The documents or data requested will depend on the situation and may include:
- Proof of identity, such as a government-issued document
- Proof of address, such as a recent utility bill or statement
- Evidence of payment method ownership, where appropriate and safe to provide
Please ensure that any documents submitted are clear, current, and match the details on your player account. If details do not match, you may be asked to correct your account information or provide additional supporting evidence.
Processing Times
Transaction processing involves more than a single step. A payment may require authorisation from your bank or provider, confirmation by the payment network, and internal checks intended to protect account integrity. Because of these dependencies, processing times can vary.
In general:
- Deposits may appear quickly once authorised, but can occasionally be delayed by network confirmation or bank review
- Withdrawals may require internal review and verification before release
- After a withdrawal is released, your bank or payment provider may take additional time to credit the funds
Where status updates are available, they will be shown within your account transaction history. If a payment appears stuck in a pending state beyond what you would reasonably expect, it may indicate that further confirmation is required by the provider or that additional checks are needed.
Transaction Security
28 Mars Casino uses a combination of procedural and technical measures to help keep payment activity secure. While no online system can be guaranteed risk-free, safeguards are designed to reduce common threats such as account takeover, unauthorised transactions, and data misuse.
Security practices and expectations include:
- Keeping your login credentials confidential and not sharing your account
- Using a personal device and trusted network when accessing the cashier
- Reporting suspected unauthorised access as soon as possible
- Following on-screen prompts during secure payment steps, including any additional provider verification
For your protection, we may restrict certain cashier actions until account security is confirmed. This can include limiting withdrawals, preventing changes to payment details, or requiring additional verification before processing a request.
Currency and Fees
The cashier will show the currency applicable to your account and the amount you are about to deposit or withdraw. Any currency conversion that occurs is typically handled by the payment provider or financial institution, based on their exchange rates and policies at the time of processing.
28 Mars Casino does not commit in this policy to specific fee amounts or to fee-free processing, because charges can be applied outside of the casino’s control. Depending on your payment method and provider terms, the following may occur:
- Your bank or provider may charge transaction or service fees
- Intermediary banks may deduct charges from bank transfer amounts
- Currency conversion costs may apply where the payment is processed in a different currency
You are responsible for reviewing the terms of your payment method before completing a transaction. The amount credited or received can be affected by provider charges or conversion practices.
Failed Transactions
A transaction can fail for many reasons, including incorrect details, insufficient funds, bank security blocks, provider outages, or network timeouts. A failed transaction does not always mean funds have been taken; it may simply mean the transaction was not completed.
If you experience a failed deposit or withdrawal, consider the following steps:
- Check whether your payment provider has declined or placed a temporary hold on the transaction
- Confirm that your account details and billing information match your payment method records
- Try again later if the cashier indicates a temporary service interruption
- Use a different available payment method if the issue persists
Where a deposit appears to be deducted by your provider but not credited to your casino balance, the issue is commonly resolved after provider reconciliation. Keep your payment reference and screenshots of any confirmations to assist with investigation.
Responsible Gambling
Payment controls can support healthier play. 28 Mars Casino encourages players to set budgets, keep track of spending, and only gamble with funds they can afford to lose. If you feel that gambling is no longer under control, consider taking a break and reviewing the responsible gambling tools available in your account.
Good payment habits include:
- Setting a personal deposit budget and sticking to it
- Avoiding chasing losses with additional deposits
- Using account history to monitor the total amounts deposited and withdrawn
- Ensuring that gambling activity does not interfere with essential expenses
Information and support services may be available in Australia through independent organisations. Where links are provided on the site, they are for general guidance and do not replace professional advice.
Changes to This Policy
28 Mars Casino may update this Payment Policy from time to time to reflect changes in cashier functionality, payment provider requirements, security practices, or operational procedures. Updates are intended to clarify how payments are handled and to maintain a consistent approach to risk management and player protection.
When changes are made, the updated policy will be published on the site and will apply from the time it is posted. Continued use of the cashier after an update indicates acceptance of the revised policy. If you do not agree with an updated policy, you should stop using the payment features and consider withdrawing any available balance in accordance with the applicable terms shown in your account.
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